Developing foundations for knowledge management systems Dorit Nevo, Yair Wand
Doctoral Consortium of the Conference on Advanced Information Systems Engineering <8, 2001, Interlaken>
Developing foundations for knowledge management systems
Freie Universität Berlin, Fachbereich Mathematik und Informatik : Ser. B, Informatik ; 01,04
004 Datenverarbeitung; Informatik
Knowledge Management (KM) is an important issue in organizations. However there are
several barriers to successful KM. In particular, knowledge hoarding, difficulties in
identifying organizational knowledge, not understanding KM requirements, and technical
difficulties of knowledge representation. In this work we focus on a connection between
the managerial and technical aspects of knowledge management. We study the nature of
organizational knowledge in order to derive knowledge management requirements to
support the design of computerized Knowledge Management Systems.
The work consists of three parts: 1) Defining organizational knowledge that needs to be
managed. 2) Using the definition of organizational knowledge and its attributes to
identify knowledge management requirements. This involves identifying the various
facets of knowledge as well as the perceived meta-knowledge requirements of users. 3)
Deriving guidelines for the efficient design of knowledge management systems.
Dataobject from FUDOCS_document_000000001824
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